FAQs
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
Will I be charged sales tax?
Texas residents will be charged 8.25% sales tax.
Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please email mercantile@revelwilde.com to let us know ASAP. If you have made a mistake while inputting your shipping address, please contact us as soon as possible and we will do our best to make changes. Any fees or charges to reroute package will be billed to the customer.
Furniture and Lighting Sales are FINAL. We not accept returns, cancellations, or exchanges, as all pieces are shipped directly from the manufacturer. Make sure to inspect all pieces immediately upon delivery. Claims must be submitted within 48 Hours and a replacement shipment will be arranged.
All other Order Claims must be made within 7 Days of Delivery with Proof of Defect/Damage emailed to: shop@revelwilde.com
Shipping Destinations
At this time we only ship to locations in the lower 48 States. Please contact us directly for shipping to Alaska, Hawaii, or international destinations.
When will my order ship out?
Most orders of in-stock merchandise ship out within 3 business day following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc. Furniture and Lighting Purchases are shipped directly from the Manufacturer - typically you can expect shipping and tracking information within 7-10 business days for in-stock items.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.